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Submit a support request

Need technical help or have a question about a transfer? Fill in the form and our support team will get back to you shortly.

Your details

Use the email and phone number on your NellsPay account.

Email*

Phone number*

About the transfer

Leave these blank if your request isn’t about a specific transfer.

Source country

Destination country

Transaction number

Your request

Subject*

Category

Priority

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Message*

Website

Before you submit

Have your transaction number ready. It is in the app under each transfer.
Check the FAQs; many answers are there already.
Use the email linked to your account so we can find you quickly.

Browse the FAQs →

Never share your codes

We will never ask for your OTP, PIN or password: not in this form, not by email, not by phone.

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Canada

NellsPay Inc. is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).

FINTRAC · C100000442

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