Your money,
kept safe
At NellsPay, we understand the distress that financial loss online can cause. Whether you’re sending money to friends, family or anyone else, the security of your funds is the foundation of everything we build.
How we protect you
Security built into every step
Application authenticity
Always download NellsPay from official sources such as the Google Play Store or the Apple App Store. This protects the integrity of the app, your data and your transactions.
Passwords, PINs and OTPs
Layered credentials keep your account yours.
- Passwords must contain 8 to 256 letters, numbers and special characters.
- All credentials are encrypted using a 256-bit hash key.
- One-time passwords are sent to your registered contact details for an extra layer of security.
User verification
As part of onboarding, NellsPay requires government-issued identification. It is independently verified against official government and industry databases.
Data protection
All metadata and personal information collected through our platforms is secured in line with industry best practice, including your transaction history and login credentials.
Fraud awareness
Four red flags to watch for
If something feels off, stop and report it to support@nellspay.com.
Urgency tactics
Fraudsters pressure you to act fast. NellsPay will never rush you into making a transaction.
Panic scenarios
Scammers invent emergencies. Our team only contacts you directly if we detect suspicious activity on your account.
Suspicious links
We only send authorised transactional and informational emails, and they are digitally signed and verifiable.
Requests for codes
NellsPay will never ask for your OTP, PIN or password. If someone does, report it to our support team straight away.
Regulatory compliance
Registered where we operate
- CanadaRegistered with FINTRACMSB registration C100000442
- United StatesRegistered with FinCENMSB registration 31000295763326
- EU and UKRegulated partnersIncorporated in Lithuania, company code 306951598
- Data protectionGDPR compliantWith regular audits of our systems and processes
Securing your activities
Staying safe where you live
UK-based users
- Only authorise bank access through the open-banking screens in the official NellsPay app.
- Open banking is used solely to pay for your GBP transfers. Only you can start and approve a payment.
- NellsPay will never ask for access to your bank accounts or ask you to install third-party software.
- If you suspect a data breach, contact support@nellspay.com.
EU-based users
- Only authorise bank access through the open-banking screens in the official NellsPay app.
- Open banking is used solely to pay for your EUR transfers. Only you can start and approve a payment.
- Your personal data is protected under the GDPR, with regular audits of our systems and processes.
- If you suspect a data breach, contact support@nellspay.com.
Canada-based users
- Transfers are paid only through Interac e-Transfer, using the email linked to your account.
- Send transaction references to deposit@nellspay.com for faster processing.
- If you suspect unauthorised access, change your credentials immediately and report it to support@nellspay.com.
Your data
Collection, use and retention
What we collect
- Personal information: name, address, email and phone number
- Device information: IP address, device type and location
- Behavioural data: keystrokes, page interactions, communication logs and file uploads
How we collect it
- When you register for NellsPay services
- When you download our apps from official stores
- Through customer surveys and communications
How we use it
- To deliver and improve our services
- To strengthen security, usability and your experience
- For marketing and communication purposes
Read the full detail in our Privacy Policy.
Need help?
Questions about security, fraud prevention or protecting your account? Our team is ready to help.